Payment Operations Specialist

📋 Description

• Assist with the end-to-end chargeback process, including preparing and submitting representments.
• Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools.
• Coordinate with sellers and internal teams to collect supporting documentation for dispute
• Monitor payment processor dashboards and alerts to identify potential issues or disruptions.
• Support Tier I–II payment-related inquiries from sellers and internal teams.
• Investigate routine issues involving settlements, refunds, disputes, or processor behavior.

🎯 Requirements

• 1+ years of experience in payments operations, chargebacks, customer support operations, finance
• Basic understanding of card payments and the chargeback/dispute lifecycle.
• Exposure to chargeback processing, payment processors, or merchant-of-record environments is a plus.
• Strong attention to detail and ability to follow documented processes.
• Strong organizational and communication skills.
• Interest in learning more about risk, fraud, and payment optimization.

🎁 Benefits

• Eligible for corporate bonus plan (or commission plan for sales roles)
• FastSpring provides a variety of benefits to employees