Payment Support Associate

📋 Description

• Support Customer Service and Dealer Support by managing ECM cases.
• Collaborate with Sales, Operations and stakeholders to resolve cases quickly.
• Record updates accurately and maintain ECM case details.
• Ensure ECM cases are updated within SLAs.
• Complete scheduled tasks, some outside ECM, per team processes.
• Follow daily and ad-hoc tasks via the Microsoft Teams channel.
• Maintain accurate records of client interactions.

🎯 Requirements

• High School diploma completed.
• Experience in a busy client-facing role in financial services.
• Passion for customer service with a track record of embedding it in team culture.
• Ability to lead by example and deliver service excellence.
• Maintain and exceed targets; meet tight deadlines.
• Solid computer skills: Outlook, Excel, Word, PowerPoint.

🎁 Benefits

• Great career growth and development opportunities.
• Hybrid schedule with 2 days in office.
• Generous health, disability, and life insurance.
• Paid holidays, time off, and life-event leave policies.
• Paid volunteering opportunities (5 days per year).
• Flexible work environment and supportive culture.