Payment Support Specialist

📋 Description

• Deliver high-quality customer assistance through email, live chat, and ticketing systems
• Handle payment-related inquiries, including transaction status, failed payments, troubleshooting
• Explain payment flows, available options, and transaction procedures clearly to users and partners
• Analyze customer issues, identify root causes, and collaborate with technical teams to resolve
• Work closely with developers, testers, product managers, and other internal stakeholders to
• Identify recurring issues, document user feedback, and share actionable insights

🎯 Requirements

• English proficiency at B2 level or above, alongside Russian language proficiency
• Previous experience in customer support, preferably within fintech, payment services, financial
• Practical understanding of payment processes, including payment gateways, transaction flows
• Strong analytical and troubleshooting abilities
• Excellent customer service skills, including empathy, patience, active listening, and clear
• Strong attention to detail and accuracy when handling financial transactions

🎁 Benefits

• Fully remote work
• Flexible working environment
• Career development opportunities
• Continuous learning resources
• Constructive feedback culture
• International collaboration