Payment Support Specialist

📋 Description

• Deliver high-quality customer assistance through email, live chat, and ticketing systems
• Handle payment-related inquiries including transaction status, failed payments, troubleshooting
• Explain payment flows, available options, and transaction procedures clearly to users and partners
• Analyze customer issues, identify root causes, and collaborate with technical teams to resolve
• Work closely with developers, testers, product managers, and internal stakeholders to investigate
• Identify recurring issues, document user feedback, and share actionable insights for product

🎯 Requirements

• English proficiency at B2 level or above and Russian language proficiency
• Previous experience in customer support, preferably in fintech, payment services, or digital
• Practical understanding of payment processes including payment gateways, transaction flows, and
• Strong analytical and troubleshooting abilities
• Excellent customer service skills including empathy, patience, and active listening
• Strong attention to detail and accuracy with financial transactions

🎁 Benefits

• Fully remote work within a globally distributed team
• Flexible remote-first working environment
• Career development in fintech and digital payments
• Continuous learning resources and practical tools
• Constructive feedback culture with regular one-to-ones
• International collaboration across departments