Payment Support Specialist

📋 Description

• Deliver high-quality customer assistance through email, live chat, and ticketing systems, ensuring
• Handle payment-related inquiries, including transaction status, failed payments, troubleshooting
• Explain payment flows, available options, and transaction procedures clearly to users and partners.
• Analyze customer issues, identify root causes, and collaborate with technical teams to resolve
• Work closely with developers, testers, product managers, and other internal stakeholders to
• Identify recurring issues, document user feedback, and share actionable insights to improve

🎯 Requirements

• English proficiency at B2 level or above and Russian language proficiency with strong written and
• Previous experience in customer support, preferably in fintech, payment services, or digital
• Practical understanding of payment processes: payment gateways, transaction flows, troubleshooting
• Strong analytical and troubleshooting abilities for investigating issues and delivering solutions.
• Excellent customer service skills: empathy, patience, active listening, clear communication of
• Strong attention to detail and accuracy in handling financial transactions and documenting

🎁 Benefits

• Fully remote work within a globally distributed team.
• Flexible working environment supporting autonomy and flexibility within shift rotation.
• Career development opportunities in fintech and digital payments.
• Continuous learning through resources and guidance from experienced professionals.
• Constructive feedback culture with regular one-to-ones and transparent reviews.
• International collaboration across support, engineering, product, compliance, and other functions.