Payroll and Taxes Customer Care Advocate

📋 Description

• Provide exceptional customer service via email, chat, and live phone shifts during high inbound
• Guide customers through Payroll and Taxes products, acting as their advocate.
• Collect feedback to influence product decisions and roadmap.
• Resolve inquiries with precision and clear guidance on payroll processing and tax support.
• Maintain a solution-focused mindset and deliver outstanding service.
• Collaborate with colleagues across the company to meet evolving customer needs.

🎯 Requirements

• 1+ years in payroll with understanding of taxes, compliance, filings, wage laws across states; 2+
• Customer-focused problem solving and strong communication.
• Detail-oriented with comfort working with numbers.
• Tech-savvy: proficient in GSuite and Mac; Salesforce, JIRA, Slack is a bonus.
• Collaborative team player and proactive self-starter for at least 24 months.
• Calm under pressure with strong conflict resolution and reliability.

🎁 Benefits

• Note: The cash compensation range for this role is $19.24 - $22.44 per hour in Phoenix, AZ. Final