People Business Partner, GTM (Customer Experience, Implementation & Sales Development)

📋 Description

• Act as a trusted advisor and coach to senior leaders and managers across Customer Experience
• Drive a culture of high performance by coaching leaders on setting clear expectations, delivering
• Use data and org health metrics to identify trends, diagnose root causes, and recommend proactive
• Lead org design with GTM leaders, ensuring structure and headcount plans align with business
• Partner with Employee Relations on complex, sensitive employee matters, escalating themes and risks
• Support bi-annual promotion and performance calibration cycles for your client groups, ensuring

🎯 Requirements

• 5-8 years of experience working in People Business Partner, Employee Relations, or other closely
• Demonstrated experience advising senior leaders on org design, workforce planning, and
• Strong understanding of performance management practices in high-performance cultures (feedback
• Experience partnering with Employee Relations on sensitive employee matters, with sound judgment on
• Proven ability to build trusted, credible relationships with senior leaders and influence outcomes
• Comfort using data to tell a story, identify trends, and drive decisions

🎁 Benefits

• Experience supporting Customer Experience, Implementation, Sales Development, or other
• Familiarity with HRIS and performance systems like Workday or Lattice
• Experience building or scaling manager enablement, coaching, or leadership development programs