People Experience Support Agent

📋 Description

• Own the first-line IT helpdesk queue and serve as the first point of contact for employee requests
• Triage and resolve routine issues, with particular focus on account provisioning, access changes
• Process and audit employee expense submissions in line with policy.
• Administer HSA and LSA enrollments and ongoing changes, coordinate manual benefits processes for
• Order and track laptops and accessories, coordinate delivery and setup, and fulfill hardware and
• Troubleshoot common issues and explain steps clearly to employees.

🎯 Requirements

• 1–2 years in customer experience (CX), customer support, technical support, or internal IT support.
• Experience working from a ticket queue and resolving requests promptly, accurately, and
• Strong attention to detail, comfort working with spreadsheets and reconciling data, and dependable
• Experience with a ticketing or customer support platform and collaboration tools such as Slack.
• Ability to learn new software quickly and enjoy helping people work through technical issues.
• Clear, patient communication and good judgment when resolving requests, protecting confidential

🎁 Benefits

• 95% coverage of medical, dental, and vision
• $250 WFH setup (one time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• $100/month Co-working and Commuter Benefit