People Operations Analyst (Contract)

📋 Description

• Work the helpdesk: triage and resolve HR tickets in FreshService and Serval.
• Process transactions in Workday: enter and maintain employee data across the lifecycle.
• Support onboarding and offboarding: coordinate day-one logistics and setup in Workday.
• Pull and deliver reports from Workday to support the People team, Finance, and leadership.
• Spot improvements: flag recurring tickets for automation or KB gaps.

🎯 Requirements

• 2-4 years in People Operations, HR Shared Services, or similar operational HR role
• Hands-on Workday experience; comfortable processing transactions and running reports
• Experience in a helpdesk or ticketing queue (FreshService, Zendesk, ServiceNow)
• High attention to detail; catch data errors before they become problems
• Clear, professional written communication
• Self-directed and organized; manage your own queue

🎁 Benefits

• Competitive compensation rate
• Inclusive Healthcare Package + Equity (FTE)
• Learn and grow: mentorship and events
• Tech provided to do your role