People Operations Analyst for Customer Experience (CX)

📋 Description

• Support CX workforce growth by coordinating hiring activities, ensuring smooth recruitment processes, and maintaining hiring readiness based on business needs
• Ensure CX new joiners have a structured onboarding journey aligned with team expectations and operational needs
• Support CX Organizational Development initiatives (training, learning management system) and knowledge documentation to ensure operational updates, product changes, and best practices are effectively communicated across teams
• Analyze CX workforce data and operational trends to support scheduling and shift arrangement processes to ensure adequate operational coverage
• Organize and execute CX team engagement feedback, insights, programs, recognition initiatives, and culture-building activities
• Collaborate with multiple stakeholders to resolve operational challenges and improve processes including CX leadership

🎯 Requirements

• Bachelor’s degree from a reputable university, majoring in Business Administration, Human Resources / Psychology, Management, Communications, Industrial Engineering, Data Analytics or related fields
• 1–3 years of experience in People Operations, Customer Experience Operations, Workforce Management, Business Operations, HR Generalist, HR Business Partner, Organization Development, Learning & Development, or similar functions
• Proficiency in Google Workspace or Microsoft Office tools (Google Sheets/Excel, Docs/Word, Slides/PowerPoint), and Zapier
• Strong written and verbal communication skills in English
• Have an automation mindset to reduce manual works
• Analytical and problem-solving skills with a proactive mindset