Performance Manager

📋 Description

• Creates and manages the overall service delivery strategy for all services for an assigned network
• Improves service delivery metrics, customer satisfaction, and reduces costs within the area of
• Performs root cause analysis to identify underperforming markets and executes strategies to improve
• Fosters strong partnerships with key providers through education of best practices.
• Manages providers to meet assigned performance metrics for all services.
• Assists with coordinating competitive intelligence and market feedback on essential issues.

🎯 Requirements

• 2-4 years of related supplier or asset management and/or procurement related experience.
• Previous service experience in service delivery is a plus.
• Strong analytical, communication and relationship building skills are a requirement.
• Flexibility and up to 20% travel required.
• Service Oriented/Internal Customer Service
• Decision Making

🎁 Benefits

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health
• Financial Security: 401(k) plan with company match and tuition assistance to support your future
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through life's milestones.
• Bonus/Incentive Programs