Personal Care Specialist Team Lead

📋 Description

• Coordinate daily Personal Care Specialist team activities, ensuring team members are online
• Manage daily queues and prioritize workload distribution to maximize operational efficiency and
• Monitor key operational performance indicators, including call wait times, task delays, queue
• Provide real-time support to team members and act as a first point of escalation for operational
• Assist with assigned FOC approval activities in collaboration with the District Manager
• Coach and support team members through team meetings, one-on-one discussions, performance feedback

🎯 Requirements

• Minimum 3 years of experience as a Personal Care Specialist or in a relevant patient-support
• 3+ years of experience in healthcare operations, patient services, case management, field
• Bachelor's degree in Nursing, Social Work, Business Administration, Healthcare Administration, or a
• Recognized expertise within the Personal Care Specialist function and credibility among peers
• Experience coordinating teams, workflows, or operational activities is preferred
• Previous leadership, supervisory, people-management, or team-coordination experience is an asset

🎁 Benefits

• Full-time remote work opportunity within Canada
• Opportunity to take on a leadership role within a patient-centered healthcare environment
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage where
• Support for physical, emotional, financial, and social well-being
• Family-focused benefits that may include backup dependent care, adoption assistance
• Paid parental leave and other family-friendly programs