Personal VIP Manager (Evening Schedule)

📋 Description

• Manage a portfolio of VIP customers and maintain strong relationships.
• Develop engagement strategies to boost loyalty and activity.
• Proactively contact inactive customers to re-engage them.
• Analyze customer behavior to identify tailored support opportunities.
• Handle communications via email, messaging, and phone calls.
• Maintain accurate customer records in internal systems.

🎯 Requirements

• Experience in iGaming or online gambling industry.
• Fluent English, written and spoken.
• Strong communication via phone, email, and messaging.
• Proven ability to build rapport and handle objections.
• Excellent time management and organizational skills.
• Availability for fixed evening shift 18:00-02:00 Kyiv time.

🎁 Benefits

• Fully remote work with optional hubs in Kyiv and Warsaw.
• 20 working days paid time off plus public holidays.
• Medical insurance with leading healthcare providers.
• Monthly flexible benefits allowance for personal interests.
• Individual learning and development budget.
• Corporate English lessons and online learning library.