Manage and supervise a team of Patient Outreach Coordinators and Onboarding Specialists
Coach and train team members on calling best practices and conversational techniques
Complete audits of team performance in DialPad, TelemetryRX, EMR and other systems
Manage workflows and communications with hospital partners and internal teams
Handle personnel management including ADP, PTO, and time reports
Conduct team meetings and collaboration calls with hospital management

🎯 Requirements

High school degree or equivalent; Bachelor's degree in business administration or related field
5+ years of customer support, client services, or sales experience with proven sales record
Desire and aptitude for leading others
Strong interpersonal skills, high integrity, and empathy
Strong phone skills
Proficiency in Microsoft Office, especially Excel and Word

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