Oversee daily patient medication refills and inbound patient inquiries.
Ensure patient care needs are completed on-time and accurately.
Manage productivity and quality with audits of team work.
Lead staffing plans, coverage, and development for Engagement Center.
Standardize workflows, implement best practices, and drive training improvements.
Launch new health system clinics and service offerings; drive performance reporting.

🎯 Requirements

Bachelor's degree preferred or actively pursuing in business admin or health care.
3-5+ years leadership experience; team sizes >30.
5+ years pharmacy/health care/payor experience; high-volume operations.
Strong communication, leadership, and training skills; employee engagement.
Proficiency in MS Office; knowledge of Willow, QS1, RX30 EMR systems.
Proficient in Excel; data manipulation; can manage staffing forecasts and travel up to 20%.

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