Pharmacy Technician, Fulfillment | Onsite- Pittsburgh

📋 Description

• Receive inbound calls to resolve issues with patients, doctors and insurers
• Provide patient care to support pharma programs and triage to teams
• Document call information per operating procedures
• Use Knowledge Base materials to resolve inquiries
• Maintain confidentiality of patient and proprietary information
• Stay current with product changes and ongoing education

🎯 Requirements

• High school diploma or GED required; Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or related industry experience strongly preferred
• Strong verbal and written communication skills
• Strong technical aptitude and ability to learn new software
• Ability to work with peers cross-functionally

🎁 Benefits

• Health, Dental & Vision – plans from day 1
• Well-being Support – EAP with counseling and more
• Vacation – Up to 80 hours in year one
• Paid Sick Time – 40 hours per year
• Holidays – 9 paid holidays + 2 floating
• Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing)