Phone Support Agent, French Market

📋 Description

• Provide world-class service to Bitpanda's customers by handling their requests primarily through
• Align daily with your manager and collaborate to achieve company and team targets through strategic
• Dive deep into user feedback to identify critical product and feature requests, working closely
• Continuously strive to identify opportunities to improve Bitpanda's support processes, contributing
• Build strong relationships with other departments, fostering collaboration to increase customer

🎯 Requirements

• Proven experience within Customer Care or Sales providing support to clients via phone or video
• Excellent verbal and written communication skills in French (C2 level or equivalent) and English
• A passion for crypto, investing, and an interest in global financial markets or fintech domains is
• Flexible and adaptable to thrive in a dynamic, fast-paced environment; willing to work in shift
• Experience with Customer Care systems, such as Zendesk, is desirable but optional.

🎁 Benefits

• Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining
• Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda's
• Support for your mental wellbeing – Access confidential coaching, counselling, and mental health
• Time to recharge – On top of your standard annual leave, prioritise your wellbeing in 2027 with 3
• Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited
• Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across