Phone Support Agent – Onsite Hiring Day | 24 July 2026

📋 Description

• Provide world-class service via phone support to users.
• Align daily with your manager to meet team targets.
• Analyze user feedback to identify product requests and share insights.
• Identify opportunities to streamline support processes.
• Collaborate with other teams to improve customer satisfaction and boost NPS.

🎯 Requirements

• Experience in phone-based customer support (a plus)
• Clear and professional communication
• Fluent German (C2) and English (B2+)
• Thrives in fast-paced environments; open to shift work
• Experience with Zendesk is a plus
• Interest in fintech, crypto, or financial markets

🎁 Benefits

• Hybrid working model with onsite and remote, plus 25 days/year.
• Competitive pay with stock option plan.
• Mental wellbeing support via OpenUP.
• 3 extra days off in 2026.
• Udemy online courses library access.
• Exclusive perks and rewards from partners worldwide.