Pilot Success Manager

📋 Description

• Lead the lifecycle of strategic customer pilots for new business and expansion.
• Act as trusted advisor; use pilot data to address concerns and show value.
• Partner with BD during pilot planning to map approach to business challenges.
• Collaborate with Sales, Solutions Eng, and customers to define pilot objectives and KPIs.
• Develop and execute pilot plans with timelines, resources, and risk mitigation.
• Serve as primary pilot contact guiding hardware install, config, and training.

🎯 Requirements

• 5+ years in a customer-facing technical role (Sales Eng, TAM, PS, or CSM).
• B2B SaaS experience managing complex enterprise projects.
• Strong project management; run multiple high-stakes projects.
• Excellent communication and presentation across stakeholders.
• Data-driven, analytical mindset; show value with data.
• Experience managing PoCs or technical trials in pre-sales.
• Travel occasionally to North America.

🎁 Benefits

• Flex working arrangements
• Home office reimbursement program
• Baby bonus and parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits