Platform Success Manager

📋 Description

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• Facilitate smooth customer onboarding and create resources.
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• Engage customers to understand needs and ensure value.
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• Conduct regular check-ins and business reviews with customers.
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• Collect feedback and inform product improvements.
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• Define onboarding/engagement processes; establish best practices.
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• Monitor engagement metrics and provide actionable insights.
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🎯 Requirements

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• Collaborate with customers to solicit and act on feedback.
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• Foster relationships with technical and non-technical stakeholders.
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• Well-organized and self-directed; create and share processes across teams.
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• Problem-solving mindset; spot optimization opportunities.
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• Strong analytical skills to monitor engagement metrics.
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• Clear, empathetic communication; help customers succeed.
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🎁 Benefits

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• Medical, Dental, and Vision insurance
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• 401(k)
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• Paid holidays
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• Paid time off
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• Paid parental and caregiver leave
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• Plus more. See benefits for details.
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