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stakeholder management servicenow itsm delivery management platform deployments

📋 Description

  • Interfaces with customer executive sponsor to shape platform roadmap
  • Establishes regular cadence with clients to align roadmap and outcomes
  • Maintain strong relationships and ensure customer satisfaction
  • Serve as primary contact and escalation point for client concerns
  • Lead kickoff and onboarding for new assigned clients
  • Articulate business cases to technical delivery teams

🎯 Requirements

  • 5+ years of ServiceNow deployment and support experience
  • 3+ years leading teams in dotted line or direct structure
  • Strong knowledge of ServiceNow platform capabilities and integrations
  • Previous experience as ServiceNow platform owner preferred
  • Certified System Administrator or Certified Implementation Specialist preferred

🎁 Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more. See benefits at aheadbenefits.com
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