Serve as an escalation resource for complex platform-level cases referred by the case-owning
Conduct deep-dive root cause analysis on critical and recurring issues, including database-level
Write, review, and execute approved database scripts to perform functions that require elevated
Own the triage, prioritization, and maintenance of the technical bug backlog in Salesforce
Serve as the primary liaison between the Technical Experience team and Sustaining Engineering
Collaborate with Technical Experience and Engineering leadership to define and enforce escalation

🎯 Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 7+ years of experience in technical product support, software development, or senior
3+ years of experience in the following areas:
SaaS support at a senior or platform level
Microsoft SQL Server
Writing and executing SQL scripts in production or near-production environments

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