Player Support Agent - PT

📋 Description

• Handle inbound player contacts via chat and email, resolving queries related to account access
• Deliver clear, accurate, and human responses aligned to Midnite’s tone of voice.
• Manage multiple conversations simultaneously while maintaining service quality.
• Escalate issues appropriately and efficiently when required, with clear context and ownership.
• Work to defined Player Support KPIs, including First Response Time, Resolution Time, CSAT, and
• Identify and respond to indicators of problem gambling, applying Safer Gambling processes correctly

🎯 Requirements

• Experience in a customer service, contact centre, or player support environment.
• Experience handling live chat and email support while managing multiple concurrent conversations.
• Communicates clearly, politely, and professionally, actively listening to players and responding
• Punctual and reliable, comfortable working part-time shifts of 4–6 hours per day, including
• Takes ownership of decisions and escalates complex issues appropriately and efficiently.
• Adapts quickly to new processes, policy updates, and product changes.