Poly Technical Support Associate

📋 Description

• Provide initial technical assistance to customers and partners, diagnosing and troubleshooting
• Create, document, and maintain support cases in the designated Customer Relationship Management
• Support customers through phone-based interactions, email support, live chat, and other remote
• Investigate reported problems, resolve issues within the scope of first-level support, and escalate
• Encourage customers to use online self-service resources, knowledge bases, and web-based support
• Take responsibility for assigned cases, proactively communicate with customers, monitor progress

🎯 Requirements

• Strong proficiency in spoken and written English, with the ability to communicate technical
• A background in Computer Science, Information Technology, computer hardware, or basic networking is
• Previous experience in technical support, help desk operations, customer service, or
• Basic understanding of computer systems, hardware components, networking fundamentals, and common
• Technical certifications, particularly in networking or IT support, are considered an additional
• Strong analytical and problem-solving skills, with the ability to investigate issues, assess

🎁 Benefits

• Career development: Access to technical development opportunities and career advancement programs.
• Technical upskilling: Opportunities to strengthen troubleshooting skills and expand knowledge of
• International work environment: Collaborate with colleagues and customers across diverse teams and
• Innovative technology exposure: Gain experience supporting modern communication solutions and
• Professional growth: Build a foundation for progression into advanced technical support
• Full-time employment: Join a structured technical support environment with defined