Portfolio Customer Success Manager

📋 Description

• Orchestrate onboarding for a portfolio of customers to achieve First Value Attainment and maximize
• Partner with Sales and Renewals leadership to prioritize the portfolio and drive targeted
• Nurture customers through digital-led, one-to-many, and human-led programs across the customer
• Support executive engagement through business reviews and escalate at-risk accounts through the
• Build strong LastPass product knowledge to guide admins through deployments and identity
• Capture and route customer feedback to Product through structured channels to inform the product

🎯 Requirements

• Proven experience in Customer Success or Account Management
• Demonstrated success using data and analytics to inform strategy and drive customer outcomes
• Proficiency in customer success tools such as Gainsight and Salesforce, and business intelligence
• Excellent written and verbal communication and interpersonal skills
• Proven ability to prioritize projects and manage time effectively in a rapidly changing environment
• Customer-focused, with a passion for understanding customer needs and driving satisfaction

🎁 Benefits

• The leader in secure access
• High-growth, collaborative environment with inclusive teams
• Remote-first culture
• Competitive compensation
• Flexible Paid Time Off policies, including quarterly Self-Care Days (4 extra paid days off
• Parental leave