Own a POS customer portfolio post-go-live for adoption across products.
Drive product adoption across Owner Core Online Ordering and POS.
Coach customers on in-store growth, loyalty, and app optimization.
Conduct value reviews linking usage to MoM growth, conversion, and revenue.
Identify churn risk via health signals and engaging at-risk customers.
Collaborate cross-functionally with Product, Launch, Support, and Sales to surface insights and growth.

🎯 Requirements

2+ years in CS or AM at POS/restaurant tech
Targets: NRR/GRR/retention metrics
POS hardware and in-store operations knowledge
Churn management and SaaS adoption track record
Salesforce, SalesLoft, Notion, Slack expertise
B2B2C background in food/hospitality/tech; growth mindset

🎁 Benefits

Comprehensive health coverage
Remote-first workplace
Unlimited PTO and other perks

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