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POS SaaS Support Executive

Customer Support

Added

18 days ago

Location

🇮🇳 Hyderabad

Type

Full time

Salary

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Related skills

customer support saas onboarding go-live pos software

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📋 Description

Client-facing SaaS support & implementation.
Onboard new clients and configure the system.
Handle support calls, tickets, chats, and emails.
Troubleshoot software, devices, connectivity, payments.
Coordinate with product/engineering for deeper issues.
Monitor issues and ensure timely resolutions.

🎯 Requirements

Bachelor’s or equivalent degree.
Proficient in English/Hindi/Telugu.
2+ years in customer-facing SaaS support.
Strong troubleshooting and communication skills.
Experience with SaaS platforms and ticketing tools.
Ability to manage multiple issues and priorities.

🎁 Benefits

Hands-on onboarding and go-live support.
Cross-functional collaboration opportunities.
Stable full-time role in Hyderabad.
Growth and learning opportunities.
Supportive Operations team culture.

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