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3 days ago
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Full time
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crm salesforce technical support saas pos

📋 Description

  • Merchant onboarding, hardware install, config, and training.
  • Monitor client health and lead quarterly business reviews.
  • Provide technical/product support via chat/email; guide platform walkthroughs.
  • Occasional onsite support for escalated issues.
  • Collaborate cross-functionally to drive product improvements.
  • Drive campaign execution and optimize merchant usage.

🎯 Requirements

  • 1–3+ years in customer/product/technical support (SaaS preferred).
  • Strong troubleshooting; proficient with CRM tools like Salesforce.
  • Excellent communication; friendly and professional.
  • Passion for technology and great client experiences.
  • Occasional travel to client sites for troubleshooting.
  • Fluent in Chinese and English.

🎁 Benefits

  • A fair compensation package.
  • Company holidays.
  • Flexible PTO.
  • Monthly stipend.
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