Post Sales Operations Manager

📋 Description

• Own the post-sales data model in Salesforce: health scoring, renewals, activity
• Design and maintain renewal pipeline: stage definitions, forecasting, retention reporting
• Build customer health framework: inputs (usage, engagement, support, sponsorship) and dashboards
• Partner with Finance/Legal on contract infra: renewal schedules, multi-year deals, consumption
• Own CS team performance reporting: coverage, QBRs, time-to-value, capacity modeling
• Contribute to executive-level revenue reporting: GRR, NRR, logo retention, cohort analysis

🎯 Requirements

• 5+ years in CS Ops/RevOps/Sales Ops at a B2B SaaS with post-sales ownership
• Strong Salesforce expertise with CS platform setup, health scores, and playbooks
• Experience with contract, usage, and CRM data to produce ARR/NRR reporting
• Strong analytical instincts: cohort retention modeling and explaining data issues to CS leadership
• Experience with renewal forecasting: renewal pipeline mechanics and trusted forecasts
• Exceptional cross-functional communication across CS, Finance, and RevOps

🎁 Benefits

• Strong product adoption with leading financial institutions
• Early-stage startup with enormous upside
• Extraordinary team and talent density
• Real ownership and broad impact
• Work at the frontier of AI and finance