Postmarket Quality Manager

📋 Description

• Own the end-to-end complaint handling process — from intake and triage through technical
• Own the CAPA program: ensure that complaints, non-conformances, and laboratory quality events drive
• Serve as the escalation point and technical mentor for junior team members managing
• Serve as the primary Quality liaison to commercial partners and customer-facing teams as it relates
• Monitor and analyze complaint, CAPA, and non-conformance trends across all quality event streams
• Compile and present quality signals data: complaint volumes, CAPA quantities and their status

🎯 Requirements

• Bachelor’s degree in life sciences, clinical laboratory science, or a closely related field.
• 7+ years of quality assurance experience with direct ownership of a complaint handling or
• Working knowledge of CAP/CLIA laboratory complaint and quality event requirements and how they
• Hands-on CAPA program experience: root cause analysis, corrective action implementation
• Demonstrated ability to mentor or develop junior quality staff — someone who builds capability in
• Experience interfacing with external customers or commercial partners on complaint intake

🎁 Benefits

• Base salary range: $134,425 - $170,100
• Equity, cash bonuses, and a full range of medical, financial, and other benefits