Pre- & Post-Sales Customer Engineer, Commercial

📋 Description

• Partner with Account Directors to uncover customer goals and technical needs.
• Deliver demos, guide installation, and lead hands-on evaluations.
• Lead discovery across product stacks and manage module onboarding.
• Monitor usage, address low adoption, and facilitate ROI analysis.
• Identify expansion paths and craft deployment plans for customers.
• Maintain account docs in Salesforce; use Pendo, Gong, and AI workflows.

🎯 Requirements

• 3 to 5 years in a customer-facing technical role.
• Hands-on experience with HTML, CSS, JavaScript, and REST APIs.
• Experience managing a portfolio of accounts with competing priorities.
• Ability to explain technical concepts clearly to technical and non-technical audiences.
• Experience working in enterprise software and complex B2B environments.
• Active use of AI tools to accelerate workflows.
• Operate effectively in a pod model with cross-functional alignment.

🎁 Benefits

• Hybrid work culture; in-office 3 days a week unless remote.
• Competitive benefits with strong coverage, 401(k) match, and equity.
• Flexible time off and employee perks.
• Equity and comprehensive benefits package.