Pre-VIP Account Manager

📋 Description

• Build long-term relationships with pre-VIP players by understanding their needs
• Manage a portfolio of customers and drive engagement, retention, and VIP progression
• Deliver personalized communication via calls, messages, promotions, and offers
• Analyze activity to improve retention, deposits, and engagement
• Use data and insights to optimize portfolio performance
• Collaborate with VIP CRM, BI, Support, and teams to deliver great experiences

🎯 Requirements

• 2+ years in VIP Account Management or related client-facing roles
• Experience in the iGaming industry is highly preferred
• Understanding of iGaming and sports betting markets is an advantage
• Strong knowledge of iGaming KPIs and player lifecycle metrics
• Strong analytical skills to interpret customer data and identify trends
• Experience with CRM platforms and data visualization tools (e.g., Tableau) is an advantage

🎁 Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits programs (gym, medical, psychology services)
• Performance-Driven Rewards
• Dynamic Work Environment