Premier Service Advocate (Multi-Channel Support)

📋 Description

• Maintain knowledge of Thumbtack products after training.
• Handle 30-40 inbound requests daily across channels.
• Obsess over customers and professionals to maximize engagement.
• Meet/exceed monthly productivity, quality, CSAT, and resolution targets.
• Stay up to date with Thumbtack policies to process refunds and emails.
• Contribute as a team through coaching, meetings, and company events.

🎯 Requirements

• Customer-obsessed with a great experience mindset.
• 2+ years in a customer-service driven role (BPO, shared services).
• Experience in multi-channel environments (Voice, Chat, Email); voice is a must.
• Expert de-escalation and conflict resolution skills.
• Adaptability and resilience for complex interactions and change.
• Willingness to work all shifts, including weekends and some holidays.

🎁 Benefits

• Equal opportunity employer; commitment to diversity.
• Reasonable accommodations available during the application process.
• Access to Job Applicant Privacy Policy details.
• We may consider applicants with arrest/conviction records as allowed by law.