Premier Success Manager

📋 Description

• Primary account contact for Premier Support and customer success.
• Coordinate post-sale activities with Sales, GTAC, Professional Services, Cloud, and Support.
• Proactively identify product enhancements; coordinate with Engineering; file feature requests.
• Provide quarterly reviews and regular customer communications (onsite if needed).
• Use SFDC for product trend analysis and monitor support cases.
• Deliver on-site or remote presence during critical engagements; document postmortems.

🎯 Requirements

• B.S. degree in CS, EE, Telecom, or related field; or equivalent.
• 5 years’ experience in telecommunications or related technical field, preferably network operations.
• 5 years of customer support experience in data processing or related environment.
• Experience handling high-profile tasks within a mid-level manager scope.
• Demonstrated leadership in customer account management; strong planning and communication.
• Strong Norwegian and English language skills.

🎁 Benefits

• Extreme Networks Benefits
• Culture: Teamwork, Transparency, Candor, Curiosity, Ownership, Inclusion.