Premier Success Manager

📋 Description

• Act as primary customer advocate across onboarding, adoption, expansion, and renewal.
• Coordinate post-sales activities with sales, technical, services, cloud, and support teams.
• Lead executive communications and reviews, using data to identify risks and opportunities.
• Monitor support cases, manage escalations, and document post-incident outcomes.
• Provide technical guidance on networking and platform solutions, including software adoption.
• Project-manage recovery activities and cross-functional engagements.

🎯 Requirements

• Bachelor’s in CS, EE, Telecom, or related field, or equivalent experience.
• ~10 years in telecommunications/networking with strong customer support background.
• Experience leading high-profile projects and cross-functional initiatives.
• People leadership experience, ~5 years preferred.
• Strong account management and enterprise/carrier experience.
• Excellent PM, planning, communication, and relationship skills; PM training advantageous.

🎁 Benefits

• Remote position based in Brazil.
• Flexible environment enabling collaboration with customers and international teams.
• Opportunity to influence strategy for strategic enterprise customers.
• Exposure to complex networking, cloud, automation, analytics, and digital transformation.
• Cross-functional collaboration with sales, engineering, support, services, and CS teams.
• Professional development through technical knowledge sharing and mentoring.