Premier Support Engineer

📋 Description

• Provide technical support to Premier Support customers via chat, ticket, and phone.
• Act as the dedicated Premier Support Engineer for up to 8 assigned accounts.
• Schedule and lead Premier Support kickoff calls with the Customer Success Team.
• Conduct quarterly health checks for assigned accounts.
• Serve as liaison between clients and internal development for escalated issues.
• Contribute to the Support Knowledge Base quarterly.

🎯 Requirements

• Bachelor Degree or equivalent experience.
• 3+ years supporting or administering SaaS ITIM products.
• 3+ years experience with Linux, Windows, and network administration.
• Proficient in scripting and able to write basic scripts.
• 3+ years experience with cloud platforms (AWS, Azure, etc.).
• Familiarity with Zendesk or Jira.

🎁 Benefits

• Comprehensive health, dental, and vision coverage.
• Generous parental leave policies.
• Employee Assistance Program and Wellness programs.
• 401K with company matching.
• Lifestyle Spending Account.
• Unlimited vacation policy.