Premium Customer Support

📋 Description

• Build and nurture trusted, long-term relationships with our top-tier customers
• Drive retention and proactively reactivate dormant accounts
• Identify opportunities for personalized outreach and email campaigns
• Resolve customer inquiries and issues with efficiency and professionalism
• Act as a bridge between customers and our product team, ensuring feedback is translated into

🎯 Requirements

• Fluency in English (C1+), both written and verbal
• Exceptional communication and interpersonal skills
• Experience in customer support, account management, or a role focused on high-value customers
• A proven ability to work with top-tier clients, delivering outstanding service and fostering loyalty
• A strong sense of ownership and accountability for your area of responsibility
• Structured, critical thinking paired with a data-driven approach to decision-making

🎁 Benefits

• Medical insurance in Ukraine or healthcare compensation abroad
• Unlimited paid sick leave and 31 paid vacation days, including public holidays
• Benefits Cafeteria budget
• Additional on-site health and wellness benefits for office-based teammates
• Personal Learning Budget
• English lessons and Speaking Club