Premium Solutions Manager - Japan

📋 Description

• Enable premium clients via high-touch operations and workflow coordination
• Build trusted ops relationships with deal execution teams
• Guide clients during onboarding, launches, migrations
• Run regular check-ins to surface early warnings
• Use AI-assisted and traditional tools to identify risks early
• Advise on setup, permissions, governance, Q&A, reporting, and user management

🎯 Requirements

• 2+ years in a Solutions Manager/Account/Tech Account/Sales Eng/CS role
• Thrive under fast-paced, deadline-driven environments
• Clear, confident communicator
• Client-driven with emotional intelligence and judgment
• Sharp analytical and root-cause problem-solver
• Native Japanese; business-level English

🎁 Benefits

• Hybrid flexibility to shape your workday
• Home workplace budget
• Co-working expense coverage
• Individual IT budget for equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy and external learning