Premium Support Account Manager

📋 Description

• Build and maintain long-term relationships with a dedicated portfolio of premium users who rely on
• Manage customer interactions from start to finish, resolving routine inquiries, complex support
• Communicate independently with users through email, online chat, and phone calls, ensuring a
• Use AI-powered tools and automation to reduce repetitive work and focus on customer communication
• Write engaging, personalized messages with a natural tone and clear calls to action that encourage
• Explain complex issues in simple, accessible language without unnecessary technical jargon.

🎯 Requirements

• At least 2 years of experience in customer support, account management, sales, customer success, or
• Experience supporting premium, VIP, or other high-value customers is highly valued.
• English proficiency at B2 level or above, with strong written communication skills and the
• Excellent writing skills, including the ability to personalize messages, maintain a natural
• Ability to explain complex topics clearly and concisely to customers with different levels of
• Strong communication, active listening, and objection-handling skills across chat and phone

🎁 Benefits

• Fully remote work arrangement.
• Full-time employment.
• Opportunity to work with AI-powered tools and automation in customer support.
• Direct involvement in improving the customer experience and influencing product development through
• Opportunity to build long-term relationships with premium users in an international environment.