Premium Support Account Manager

📋 Description

• Build and maintain long-term relationships with a dedicated portfolio of premium users
• Manage customer interactions from start to finish, resolving routine inquiries, complex support
• Communicate independently with users through email, online chat, and phone calls
• Use AI-powered tools and automation to reduce repetitive work and focus on customer communication
• Write engaging, personalized messages with clear calls to action
• Explain complex issues in simple, accessible language

🎯 Requirements

• At least 2 years of experience in customer support, account management, sales, customer success, or
• Experience supporting premium, VIP, or high-value customers highly valued
• English proficiency at B2 level or above, strong written communication and phone confidence
• Excellent writing skills, including personalization, natural tone, clear calls to action
• Ability to explain complex topics clearly and concisely
• Strong communication, active listening, and objection-handling skills

🎁 Benefits

• Fully remote work arrangement
• Full-time employment
• Opportunity to work with AI-powered tools and automation in customer support
• Direct involvement in improving customer experience and influencing product development
• Opportunity to build long-term relationships with premium users in an international environment