Premium Support Account Manager

📋 Description

• Build and maintain long-term relationships with a dedicated portfolio of premium users
• Manage customer interactions from start to finish, resolving routine and complex cases
• Communicate via email, chat, and phone with a personalized, responsive approach
• Use AI-powered tools and automation to reduce repetitive work
• Write engaging, personalized messages with clear calls to action
• Identify customer needs and share actionable insights with internal teams

🎯 Requirements

• At least 2 years in customer support, account management, sales, or customer success
• Experience with premium or high-value customers is highly valued
• English proficiency at B2 level or above, strong written and phone communication
• Excellent writing skills with natural tone and clear calls to action
• Ability to explain complex topics clearly to varied technical levels
• Willingness to work evening shifts (4 PM to midnight) on a 5-on-2-off schedule

🎁 Benefits

• Fully remote work arrangement
• Full-time employment
• Opportunity to work with AI-powered tools and automation
• Direct involvement in improving customer experience and product development
• Build long-term relationships with premium users internationally