Replit

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Premium Support Engineer (Tokyo)

Added

7 days ago

Location

🌍 Asia

Type

Full time

Salary

Salary not provided

Related skills

slack debugging javascript python zendesk

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📋 Description

Premium customers: swift, high-priority support within SLAs
Diagnose, reproduce, and resolve complex issues on Replit
Escalate/high-impact issues with Product & Engineering
Lead communications during outages or incidents
Identify recurring issues and reduce time-to-resolution
Contribute to tooling, automation, and docs to boost efficiency

🎯 Requirements

4+ years in technical or developer support
English & Japanese fluency (written & verbal)
Rapid-response support for enterprise customers
Strong debugging in JavaScript, Python, or similar
Clear, calm communication under time pressure
Experience with Zendesk, Linear, Slack, internal debugging tools

🎁 Benefits

Competitive salary & equity
401(k) with 4% match (US Only)
Health, Dental, Vision, Life Insurance
Short/Long-term disability
Paid parental, medical, caregiver leave
Flexible Time Off & holidays

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