Perform Level 1 and Level 2 support for the product-related tickets raised by the premium customers
Ensure timely resolution of the support tickets.
Reproduce the problems, perform troubleshooting, log analysis, and share actionable insights.
Participate/coordinate escalations and organize stakeholder meetings to fast-track
Service recovery by engaging SRE (Site Reliability Engineering) and/or other Engineering teams if
Create Jira tickets with the different engineering teams with continuous follow-up.

🎯 Requirements

Minimum 5 years of experience in technical customer support.
Strong orientation towards customer service.
Proven problem-solving skills and the ability to troubleshoot complex technical issues.
Excellent communication skills in English.
Curiosity and willingness to continuously learn in a high-paced environment.
Autonomous mindset with time-management and organization skills.

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