Prescription Experience Specialist

📋 Description

• Own the end-to-end prescription experience for newly onboarded provider practices and escalated
• Navigate prior authorizations across insurance plans, pharmacies, and affordability programs to
• Investigate cases from end to end, identify stalled or unresolved issues, coordinate with the
• Proactively identify and address potential issues before they create prescription delays, working
• Communicate with patients and providers through phone, email, and text, providing knowledgeable
• De-escalate sensitive or high-stress situations while ensuring patients and providers feel heard

🎯 Requirements

• Experience in a role requiring analytical problem-solving, operational discipline, ownership of
• Client-facing or customer-facing experience, with confidence communicating by phone, email, and
• Strong interpersonal and de-escalation skills, with the ability to navigate difficult conversations
• Healthcare or medical experience is strongly valued, including backgrounds such as medical
• Ability to manage a varied and growing caseload, prioritize competing demands, and independently
• Strong ability to learn complex software systems quickly and work comfortably with operational data

🎁 Benefits

• Work arrangement: Fully remote, full-time position.
• Schedule: Monday through Friday, 9:00 AM–6:00 PM.
• Career growth: Defined opportunities for strong performers to progress into Customer Success roles
• Compensation: Salary based on qualifications, experience level, and geographic location.
• Future incentives: The compensation structure may evolve to include a performance-based component
• Meaningful impact: Opportunity to directly improve the prescription experience and help reduce