Primary Care Office Manager

📋 Description

• Supervise front desk staff (receptionists, schedulers, patient service representatives)
• Manage patient scheduling, appointment reminders, check-in/check-out processes, and phone systems
• Ensure excellent customer service and patient satisfaction
• Handle patient complaints and service recovery
• Oversee medical records, billing, and insurance verification processes
• Coordinate with back-office staff on claims, authorizations, and follow-ups

🎯 Requirements

• Bachelor’s degree in healthcare administration, business, nursing, or related field required
• Exceptional written, oral, interpersonal, and presentation skills necessary to communicate with all
• Strong team orientation and willingness to work collaboratively
• Strong organizational skills
• Familiarity with healthcare concepts, practices, and procedures
• Familiarity and comfort working with physicians and clinical support staff