Principal Account Manager - USA

📋 Description

• Own and operate a portfolio of strategic accounts with retention and growth.
• Build executive relationships to strengthen alignment and loyalty.
• Drive net dollar retention through expansion, renewals, and usage.
• Develop deep understanding of customers' business and success metrics.
• Lead complex initiatives with cross-functional teams to drive outcomes.
• Identify gaps and build scalable processes, playbooks, and solutions.

🎯 Requirements

• 10+ years of Account Management in SaaS.
• 3+ years in Strategic/Principal AM with $1M+ ARR.
• Proven success managing global enterprise customers in reseller/channel.
• Quota attainment with strong customer satisfaction.
• Partner with customers and internal teams to increase product utilization.
• Analytics, dashboards, and data-driven decision making.
• Exposure to structured sales methodologies (e.g., MEDDIC, Challenger).

🎁 Benefits

• Full-remote job within eligible USA locations.
• Stock options and 401(k) matching.
• Medical, dental, and vision insurance.
• Extra recharge days per year.
• Sabbatical after 5 years.
• Learning and Development budget tailored to you.