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Principal AI-Driven Enterprise Support Engineer

Added

26 days ago

Location

🌍 North America

Type

Full time

Salary

Salary not provided

Related skills

integrations analytics cloud infrastructure apis telephony

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Own complex enterprise customer escalations and define remediation.
Coordinate across Product, Engineering, Support to resolve issues.
Leverage AI insights to scale impact and improve outcomes.
Build executive-level relationships with Fortune 500 customers.
Define support strategy and standards for AI-enabled operations.
Influence product direction and customer adoption.

🎯 Requirements

10+ years supporting enterprise SaaS, cloud, or CCaaS.
Proven success managing large, complex enterprise relationships.
Deep expertise troubleshooting sophisticated environments.
Experience leading high-severity escalations.
Strong executive presence and customer-facing skills.
Ability to influence across organizations without direct authority.

🎁 Benefits

Opportunity to shape AI-enabled enterprise support.
Work with Fortune 500 customers.
Collaborate with executives and product leadership.
Global cross-functional team and career growth.

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