Principal AI Platform Engineer

📋 Description

• Analyze customer use cases: Work directly with customer business and technical teams to understand
• Architect the solution: Design agentic AI solutions on the ServiceNow platform — agent workflows
• Deploy into production: Own the path from design to live deployment: build and configure the
• Set the technical strategy and standards for the group: Define the multi-engagement technical
• Be the customer’s trusted technical advisor: Serve as the senior engineering voice in customer
• Verify quality, reliability, and safety: Confirm that deployed agents are correct, secure, and

🎯 Requirements

• Customer-facing solution delivery: Extensive experience working directly with customers to analyze
• Agentic AI and applied ML: Hands-on experience designing and operating autonomous agent systems —
• ServiceNow platform and CRM & Industry domain: Knowledge of the ServiceNow platform and the CRM
• Solution architecture and integration: Expert-level system design makes sound architecture and
• Verification, security, and reliability: A disciplined, skeptical eye for whether output meets
• Customer engagement and communication: Excellent communication and stakeholder skills — able to run

🎁 Benefits

• Base pay of $221,200 - $387,100
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP (Employee Stock Purchase Plan)