Principal Contact Center Platform Engineer

📋 Description

• Lead enterprise-scale contact center platform architecture, engineering design, implementation
• Conceive, design, engineer, and implement scalable contact center technology solutions that solve
• Provide comprehensive technical consultation to business unit and IT management at the highest
• Establish and govern engineering standards, reusable patterns, architecture guardrails
• Lead evaluation, selection, proof-of-concept, and recommendation of contact center technologies
• Partner with business and technology leadership to shape the contact center technology roadmap

🎯 Requirements

• Bachelor's Degree with 8 years of experience in a related field; OR Master’s Degree with 6 years of
• Advanced experience with contact center systems and platform domains such as contact routing, CTI
• Experience deploying and supporting contact center cloud applications, including disaster recovery
• Experience driving product selection, vendor evaluation, technology assessments, proofs of concept
• In-depth knowledge of systems development lifecycle practices, contact center platform
• Experience integrating contact center solutions with CRM, Salesforce, pharmacy fulfillment systems

🎁 Benefits

• Comprehensive package of benefits including paid time off (vacation, holidays, sick)
• Eligibility to participate in long-term incentive programs.
• Equal opportunity employer.