Principal CSM, Media and Entertainment

📋 Description

• Partner with Account Executives to ensure commercial alignment & drive client renewals
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic
• Drive customer advocacy by building strong customer relationships and creating mutual value for
• Be a strategic thought leader for your customers, analyzing use-cases and recommending
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to

🎯 Requirements

• Proven customer success professional with excellent track record in customer success or related role
• Experience working with big name brands with over 1,000 staff
• Significant project management experience and/or formal certifications (PMP, Agile, etc.)
• Exemplary written and verbal communication skills with strong follow-up skills
• Team player mindset
• High level of intellectual curiosity

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly